Our handcrafted bags, made from premium Portuguese cotton renowned for its durability and luxurious texture. Every bag is meticulously crafted by skilled artisans, ensuring exceptional quality and attention to detail in every stitch. Elevate your style with a product designed to last a lifetime.

Keep It Beautiful for Years to Come

At KROOCHÉRIE, we know your crochet bag is more than just an accessory—it’s a statement of style and confidence. Proper care ensures your bag remains stunning and lasts for years. Here’s how to maintain its beauty:

Cleaning:

Gently hand wash your crochet bag in cold water using a mild detergent. Avoid bleach or harsh chemicals that can damage its delicate fibers. After washing, reshape the bag and lay it flat to air dry. Do not wring or twist, as this may distort the bag's shape.

Storage:

Store your KROOCHÉRIE crochet bag in a cool, dry place, away from direct sunlight to prevent fading. To maintain its structure, stuff the bag with tissue paper or a soft cloth when not in use.

Handling:

Be mindful of rough surfaces and avoid unnecessary friction, as the crochet design is delicate and can snag easily. Treat it with care, and it will continue to enhance your wardrobe effortlessly.

Why Proper Care Matters By following these simple steps, you ensure your KROOCHÉRIE bag stays as beautiful as the day you got it. Protect your investment and let your style shine for years to come.

At KROOCHÉRIE, we know your bag is more than just an accessory—it's a symbol of your style and confidence.

That's why we offer expert maintenance and cleaning services to keep your bag looking as flawless as the day you first fell in love with it.

Whether it needs a gentle refresh or detailed repairs, our highly skilled artisans are here to provide the care and attention it deserves.

Ready to restore your KROOCHÉRIE bag to its original beauty? Contact our customer support team at support@kroocherie.com, and we'll make the process effortless for you.

Shopping with KROOCHÉRIE is effortless. Simply choose your preferred design, color, then add it to your cart and complete our streamlined checkout process.

We prioritize your security, offering trusted and secure payment options to protect your personal information every step of the way. Experience the ease of ordering your perfect KROOCHÉRIE bag today.

Shipping is free for all orders. There are no additional costs or hidden fees.

The price you see at checkout is the final price you pay.

Our products are made-to-order and take up to 10 business days to craft. The total delivery time depends on your location and may vary between 11 to 21 business days. For more information, please refer to our Shipping Policy.

Once your order is dispatched, you’ll receive a tracking number via email. Use this number to easily track your package either directly on our website or through the courier’s tracking page.

Stay informed every step of the way as your KROOCHÉRIE order makes its journey to you, ensuring a smooth and transparent delivery experience.

30-Day Return Policy

We offer a 30-day return policy, giving you 30 days from receiving your item to request a return. To qualify for a return, your item must be in the same condition as when received—unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@kroocherie.com. Once approved, we will provide a return shipping label and instructions. Returns should be sent to the following address:
AV. Biarritz, 229, 1E, Estoril, 2765-399, Portugal.

Note: Items sent back without prior return approval will not be accepted. For any return-related questions, feel free to reach out to us at support@kroocherie.com.

Damages and Issues

Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom-made products (special orders, personalized items), and personal care items (beauty products). Additionally, hazardous materials, flammable liquids, or gases are non-returnable. If you have any doubts about your item, please contact us.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The quickest way to exchange an item is to return the original, and once accepted, make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery, without needing to provide a reason. Items must be in the same condition—unworn, unused, with tags, and in original packaging—and you’ll need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@kroocherie.com.

To initiate a return or exchange, simply reach out to our customer service team at support@kroocherie.com. We’ll promptly provide you with a return label and clear instructions on how to send your item back.

Our goal is to make the process quick and hassle-free, ensuring a smooth experience from start to finish.

While our bags are crafted from high-quality Portuguese cotton, we are deeply committed to sustainability.

Cotton, a natural and renewable resource, has a lower environmental impact compared to synthetic materials, making it a more planet-friendly choice.

Each crochet bag is designed to last a lifetime, reducing the need for frequent replacements and minimizing waste. Unlike many disposable products, our bags won’t end up polluting the environment. Their timeless durability ensures they stay out of landfills, helping to protect our planet for generations to come.

In addition, our packaging is eco-friendly, and we are actively exploring more sustainable, renewable materials for future collections to further reduce our environmental footprint.

At KROOCHÉRIE, sustainability is at the heart of everything we do. Our handcrafted crochet bags, made from high-quality cotton, are designed to last a lifetime—offering you timeless style with zero impact on the environment.

With every purchase, you're investing in a product that’s as durable as it is eco-friendly.

Our packaging is crafted from recycled materials, and we use environmentally conscious logistics to further reduce our carbon footprint.

We're also committed to expanding the use of sustainable fabrics in future collections to continue our mission of preserving the planet.

Yes, we collaborate with logistics partners who prioritize sustainable practices every step of the way.

This includes carbon-neutral shipping options and eco-friendly packaging materials, ensuring that your KROOCHÈRIE purchase not only arrives safely but also helps reduce our environmental impact.

By choosing us, you're supporting a brand committed to a greener, more sustainable future.

We're here to assist you every step of the way! Reach out to our dedicated customer service team by email at support@kroocherie.com or through our convenient contact form on the website.

We pride ourselves on providing prompt support and aim to respond to all inquiries within 24 hours, ensuring you have the best possible experience with KROOCHÉRIE.

Every KROOCHÉRIE piece arrives in a beautifully designed package that reflects our commitment with a certificate of authenticity and a signature, turning each delivery into a moment of luxury.

Personal Touch: Add a custom message at checkout to make your order extra special.

Whether it's a special occasion or a thoughtful surprise, KROOCHÉRIE ensures every detail is wrapped with care.